Our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.
Customer Care Hours
Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.
Order Requests
Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbever.shop
Phone: (620) 379-3018
Physical and return address: 2990 N 13th St, Kansas City, KS 66104, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).